A prototype nobody can ship
It answers beautifully in a notebook, then meets real traffic, real permissions and real edge cases. There is no route from that demo to something on-call can support.
The logic behind the agent
We design and build LLM and multi-agent systems — and the cloud architecture that keeps them fast, observable, and cost-controlled once real users arrive.
Built with
Use cases
Pick a team and see the shape of the system. Same building blocks every time — a trigger, an agent with its model and tools, a decision, and somewhere the answer lands.
The hard part is not the agent — it is the guardrails around it. Permissions are checked before anything is planned, destructive actions cannot be approved by one person, every run emits traces and a diff, and the validator re-plans itself when a dry run fails.
Nothing reaches a customer unreviewed. Low-confidence tickets never get a draft at all — they route to a person, which is what keeps trust in the system.
You set the confidence bar, so you choose how much lands automatically. Every extracted field keeps a pointer back to the page it came from.
The agent decides which tools to call and runs them in parallel. When sources disagree it surfaces the conflict rather than averaging it away.
Permissions are enforced at retrieval, so people only ever see what they already have access to. Stale pages get down-ranked instead of quietly misleading everyone.
Before
Most AI work we get called into has already been built once. It stalls in the same three places every time.
It answers beautifully in a notebook, then meets real traffic, real permissions and real edge cases. There is no route from that demo to something on-call can support.
Without an evaluation set, “better” is a matter of opinion. Every prompt change is a gamble, every regression is found by a customer, and nobody can say which version to trust.
Token spend and latency grow faster than usage does. The pilot was cheap enough to wave through; the rollout quietly becomes the largest line in the budget.
After
We treat an AI feature like any other production system: scoped before it is built, measured while it is built, and handed over so your team owns it afterwards.
Capabilities
Most engagements start in one and grow into the next — from a proof of concept, to a system in production, to the data work that keeps improving it.
LLM applications that hold up outside the demo — grounded in your data, measured, and guarded against the failure modes that surface in production.
The unglamorous half that decides whether an AI feature survives launch: services, pipelines, deployment, and infrastructure you can hand to a team.
Evidence before opinion. Modelling, experimentation, and benchmarking that tell you which approach is actually worth building.
How we work
No open-ended discovery. Each phase ends in something you can review, run, or hand to your team.
A working session on the problem, data, and constraints. You leave with an architecture and a fixed-scope proposal.
A narrow end-to-end slice on your real data, with an evaluation set — so the decision to continue is based on numbers.
Production hardening: infrastructure, CI/CD, guardrails, cost controls, and the tests that keep quality from drifting.
Documentation, dashboards, and a walkthrough with your engineers. Ongoing support is optional, never a dependency.
Selected work
Client names withheld under NDA. Happy to walk through the architecture and trade-offs on a call.
Enterprise · Support operations
A retrieval layer across scattered internal documentation, surfaced where support agents already work rather than in yet another tool.
Product · Research automation
A LangGraph orchestration where planning, web search, and summarisation agents hand work between each other under an explicit state machine.
Who we work with
Get in touch
Tell us what you're building and where it's stuck. We reply within one business day.